1. Cancellation Eligibility & Windows

Orders may be cancelled free of charge if the request is submitted prior to warehouse packaging and carrier manifest scanning.

• Prior to Carrier Manifest: If your order has not yet been assigned a carrier tracking barcode and loaded onto freight transport, our fulfillment team can halt processing and issue a full 100% refund immediately.
• After Carrier Dispatch: Once a parcel is in physical transit with FedEx, UPS, or USPS, the delivery cannot be cancelled mid-route. The order will be handled in accordance with our Returns & Refunds Policy upon receipt.

2. How to Request an Order Cancellation

To ensure your cancellation request is processed before carrier pickup, please contact our dispatch team as early as possible:

• By Phone (Fastest): Call support@fanrum.com (Monday – Friday, 9:00 AM – 5:00 PM CST). A representative will immediately verify the fulfillment status of your order.
• By Email: Send an email to support@fanrum.com with the subject line Urgent: Cancel Order #[Your Order Number].

3. Shipments Already in Transit

If your cancellation request arrives after courier departure:

• Carrier Delivery Refusal: You may inform the delivery courier upon arrival that you refuse the parcel. The carrier will route the package back to our Conway fulfillment center.
• Standard RMA Return: If the delivery is completed, contact us to initiate an RMA return. The product must remain unopened in its original packaging.
• No Cancellation Penalties: Fanrum Electronics never charges restocking fees or cancellation penalties.

4. Refund Settlement Timeframes

• Pre-Dispatch Cancellations: The transaction authorization is voided or refunded within 24 business hours.
• Banking Posting: Credit card refunds reflect on your statement within 1 to 5 business days, depending on your card issuer’s billing cycle.