1. 30-Day Return Window

Customers may request a return within 30 calendar days from the date courier delivery is confirmed by FedEx, UPS, or USPS.

To qualify for a refund, returned merchandise must satisfy our standard condition guidelines:

• The hardware must be in original, undamaged physical condition, free of scratches, scuffs, or modifications.
• All original manufacturer packaging, protective inserts, manuals, power adapters, cables, remote controls, and mounting hardware must be included.
• Included digital software licenses, flight controller activations, or cloud subscriptions must remain unredeemed.

2. Restocking Fees: $0.00

Fanrum Electronics does not charge restocking fees on eligible returned items. The full purchase amount of the approved return will be credited back to your original payment method.

3. Return Shipping Costs

4. How to Initiate a Return

1. Request Authorization: Contact support by email at support@fanrum.com or telephone at support@fanrum.com with your order number and reason for return.
2. Receive Return Instructions: Our team reviews your request within 24 business hours and issues your Return Merchandise Authorization (RMA) number along with carrier instructions.
3. Repack & Dispatch: Securely package the product in its original box with all accessories. Mark the RMA number on the outer shipping carton and drop off with the carrier.

5. Authorized Returns Facility

All authorized returns must be shipped to our central facility:

6. Inspection & Refund Processing Time

• Intake Inspection: Once received at our Conway facility, our technicians inspect and verify serial numbers within 2 business days.
• Refund Authorization: Following inspection approval, a refund is issued directly to your original payment method.
• Bank Settlement: Funds typically reflect in your account within 3 to 5 business days, depending on your card issuer or banking institution.