1. Shipping Rates & Delivery Estimates

Fanrum Electronics provides standard ground delivery on all orders to the contiguous 48 United States. Every shipment is dispatched via commercial couriers (FedEx, UPS, or USPS) with transit insurance and live tracking included.

2. Order Cutoff & Warehouse Handling Time

Orders placed on business days before our daily cutoff time enter warehouse picking, quality inspection, and packaging on the same day.

• Daily Order Cutoff Time: 5:00 PM CST (Central Standard Time), Monday through Friday.
• Handling Time: 1 to 2 business days (Monday through Friday).
• Weekend & Holiday Processing: Orders placed after 5:00 PM CST on Friday, or during weekends and federal holidays, begin warehouse processing on the next business morning.

3. Carrier Networks & Shipment Tracking

We work with FedEx, UPS, and the United States Postal Service to route each package based on weight, dimensions, and battery safety classifications.

• Tracking Notification: As soon as your order is scanned at our dispatch bay, an email containing your carrier tracking number and portal link is sent automatically.
• Scan Milestones: Tracking milestones typically appear online within 12 to 24 hours of courier pickup.
• Account Access: You can also monitor fulfillment status in your Account Dashboard.

4. Shipping Destinations & Address Policy

We ship exclusively to physical street addresses within the contiguous 48 United States.

Due to federal transportation regulations governing lithium-ion battery cells in commercial drones, electric bikes, and high-capacity portable power stations, we cannot deliver to PO Boxes, APO/FPO military addresses, or overseas US territories (such as Puerto Rico, Guam, or the US Virgin Islands).

5. Signature Confirmation on High-Value Orders

To protect valuable hardware from transit loss or unmonitored drop-off, all orders totaling $500.00 USD or more require direct adult signature confirmation upon delivery. Please ensure someone is present at your designated address to receive the parcel.

6. Damaged, Missing, or Stolen Deliveries

• Transit Damage: Inspect the exterior packaging upon receipt. If you observe crushing, tearing, or wetness, please photograph the container before opening and notify us at support@fanrum.com within 48 hours of delivery.
• Lost Shipments: If your tracking details show no movement for more than 5 consecutive business days, contact our support team. We will open an official tracer claim with the carrier and dispatch a replacement or issue a full refund upon tracer confirmation.